So I had what is probably the best experience I have ever had at a GameStop today. To fully explain, a short little story of legend and truth is needed.
So I had planned on spending this last Saturday night playing Tales of Symphonia. I was about 24 hours into the game and was looking forward to finishing it before Dark Souls 2 and Titanfall released. I took a break from playing in order to go get some food. When I returned with a full belly, I turned my PS3 back on and refreshed YouTube. Luckily, there was a new video to watch. The game waited on the main menu screen while my YouTube addiction was being satisfied.
Suddenly, my PS3 turned off on its own. Weird, I thought, I’ve never seen it do that. I watched the end of the video and turned the system back on. The system started to boot up for about 5 seconds before turning off again. The red light started flashing, I knew something was wrong.
As it would turn out, I had been stricken with the Yellow Light of Death.
My system was still under a 1-Year Replacement Warranty with GameStop. I ran it into my local store while they were still open to have them look at it. I returned with a “newer” system, minus all of my save data and the disk that was inside. The system never stayed on long enough to eject what was inside.
To be blunt, I was pretty mad. I had lost a game I had recently bought and had lost all of my save data. All of my The Last of Us, Tales of Symphonia, Uncharted 1 & 2, and most importantly… my Demon’s Souls data was gone. Not the best day. The workers at my GameStop said that they would leave a note with the system with my contact info in case their manager couldn’t get the disk out. I told them that I would be back on Tuesday (today) in order to pick up my Titanfall Xbox One bundle.
So I show up today, fully expecting to have lost my game forever. The attendant was one of the ones who were there Saturday night and recognized me. I asked her about it, so she asked her manager. I’ve been to this store a lot (I have a problem, I admit) to the point where the manager recognized me. He told me that by the time the system was at the part of the refurbishing factory where someone would look at it, the disk would be gone. The manager then proceeded to pull out a new copy of the game and give it to me. He didn’t have to do that, that particular store had no relation to the system I had bought. It was a genuine act of kindness that I won’t soon forget.
GameStop gets a lot of bad word for their customer service, but I have found that most people who work there treat me well. Maybe I’m just lucky, but for every GameStop employee that talks down to a customer there’s one who’s willing to go the extra mile for the customer.